Day-to-Day Office日常事务
1 Faxes传真
2 Telephone Calls电话
3 Making Telephone Appointments电话预约
4 Memos备忘录
5 Business Correspondence商业信函
6 Placing an Order下订单
Office Talk办公室谈话
7 Co-Workers同事
8 Bosses老板
9 Brainstorming集体讨论
10 Commuting乘公交车上下班
11 The Working Lunch工作午餐
Business Trip商务旅行
12 International Business Travel国际商务旅行
13 Dressing for Business商务着装
14 Hotel Situations旅馆情景
15 Negotiating the Subway乘地铁
Client Reception接待客户
16 Receiving Clients接待客户
17 Entertaining Clients招待客户
18 Accommodating Foreign Clients接待国外客户
19 Factory Tours参观工厂
Business Communications商务交流
20 Personal Introductions个人介绍
21 Small Talks聊天
22 Delivering Bad News传达坏消息
23 Polite Questions礼貌提问
24 Farewells道别
Negotiation谈判
25 Clarifying the Stakes说明利害关系
26 Making Concessions做出让步
27 Discussing the Bottom Line讨论底线
28 Accepting and Confirming接受和确认
29 Hard Bargainers VS. Soft Bargainers强硬的对手和温和的对手
Company Organization公司结构
30 CEO执行总裁
31 Stockholders股东
32 Board of Directors董事会
33 Managerial Staff管理人员
34 Laborial Staff普通员工
Meetings and Interviews会议和面谈
35 Executing Meetings开会
36 Performance Reviews业绩评估
37 Agendas会议议程
38 Making Requests提出要求
Presentations业务陈述
39 Preparation and Developing Your Topic准备和扩展话题
40 Introductions and Beginnings介绍和开头
41 Making Transitions in the Body of the Presentation陈述中的过渡
42 Conclusions结论
43 O&A (Question and Answer Period) 提问阶段
Data数据处理
44 Trends趋势
45 Systems制度
46 Scheduling日程安排
47 SWOT Analysis态势分析
48 Statistical Reports数据统计报告
Technology技术
49 Email电子邮件
50 Computer Technology计算机技术
51 Running an Internet Business网上做生意
52 Electronic Gadgets数码产品
53 Web-based Marketing网上营销
Financial Topics财务话题
54 Costing成本
55 Budgets预算
56 Auditing审计
57 The Economy经济
58 Fundraising集资
Legal Topics法律话题
59 Confidentiality机密
60 Lawyers律师
61 Contracts合同
62 Copyright版权
63 Patents专利
64 Environmental Regulations环境条例
Marketing Topics营销话题
65 Marketing Surveys市场调查
66 Target Audience目标消费者
67 Print and Media Advertising印刷和媒体广告
68 Promotional Events促销活动
69 Developing the Market市场开发
Sales Topics销售话题
70 Selling Points卖点
71 Trade Shows贸易展览
72 Sales Reviews检查销售额
73 Product Demonstrations产品演示
74 Following up on Leads线索追踪
75 Customer Service顾客服务
International Topics国际话题
76 Sourcing得到供货
77 Export/Import出口/进口
78 Exchange Rates汇率
79 International Greeting Methods国际问候方式
Big Business跨国公司
80 Mergers合并
81 Competition竞争
82 Climbing the Corporate Ladder进入管理层
83 Branch Offices分支机构
84 Consulting咨询
Employment Practices雇用惯例
85 Fair Pay公平薪酬
86 Recruiting Personnel人员招聘
87 Retirement退休
88 Partnership合作关系
89 Resume简历
90 Job Interviews求职面试
Social and Equality Issues社会和平等话题
91 Women in the Workforce职业女性
92 Discrimination歧视
93 Welfare福利
94 Labor Unions工会
95 Strikes and Demonstrations罢工和示威游行
Continuing Education继续教育
96 Management Training管理人员培训
97 Seminars/Workshops研究会/研讨会
98 Company Retreats公司培训
99 Teambuilding团队建设
100 MBA工商管理硕士